Finchley Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Finchley Carpet Cleaners provides professional carpet, upholstery, and related cleaning services to residential and commercial customers. By booking a service, you agree that you have read, understood, and accepted these Terms and Conditions, which form a binding agreement between you and Finchley Carpet Cleaners.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Customer or you means the person, company, or organisation booking or receiving services from Finchley Carpet Cleaners.
Company, we, or us means Finchley Carpet Cleaners.
Services means any cleaning or related services provided by Finchley Carpet Cleaners, including but not limited to carpet cleaning, rug cleaning, upholstery cleaning, and stain treatment.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Customer and the Company comprising these Terms and Conditions and any confirmed booking details.
2. Booking Process
2.1 Services can be requested by the Customer via online enquiry forms, written correspondence, or other booking methods made available by the Company from time to time.
2.2 A booking is not confirmed until the Company has provided written confirmation of the appointment details, including the date, time window, type of service, and any agreed pricing or estimates.
2.3 The Customer is responsible for ensuring that all information provided at the time of booking is accurate and complete, including the size and type of areas to be cleaned, the material and condition of carpets or upholstery, parking arrangements, and any access restrictions.
2.4 Quotations given prior to inspection are based on the information supplied by the Customer and are therefore estimates only. The Company reserves the right to revise the estimate on arrival if the information provided was incomplete or inaccurate, or if additional work is requested by the Customer.
2.5 Where the Services are to be carried out at rented or managed Premises, it is the Customer's responsibility to obtain any necessary permissions from landlords, tenants, managing agents, or other relevant parties.
2.6 The Company reserves the right to decline or cancel a booking where it reasonably believes that the Premises are unsafe, inaccessible, or unsuitable for the performance of the Services.
3. Access and Customer Obligations
3.1 The Customer must ensure that the Company is provided with safe, timely, and reasonable access to the Premises on the agreed date and during the agreed time window.
3.2 The Customer must ensure that electricity, running water, and adequate lighting are available at the Premises for the duration of the cleaning visit, unless otherwise agreed in advance.
3.3 The Customer should remove fragile items, valuables, and any small objects or obstacles from the areas to be cleaned before the arrival of the cleaning operatives. The Company will not move heavy furniture, electrical equipment, or personal items unless this has been specifically agreed.
3.4 The Customer must inform the Company of any known risks, hazards, or sensitivities at the Premises, including but not limited to alarm systems, loose fittings, damaged flooring, delicate fabrics, or previous treatments such as stain protectors.
3.5 The Customer is responsible for ensuring that children, pets, and other occupants are kept away from areas being cleaned and from equipment and chemicals used during the visit, both during the service and while treated surfaces are drying.
4. Service Delivery and Limitations
4.1 The Company will use reasonable skill and care in the provision of the Services and will aim to achieve the best results possible given the age, condition, and type of materials being treated.
4.2 While the Company will make reasonable efforts to treat stains and odours, it does not guarantee complete removal of any stain, soiling, or odour. Results depend on factors such as the nature of the stain, the length of time it has been present, previous cleaning attempts, and the composition of the material.
4.3 The Customer acknowledges that certain stains, wear, discolouration, and damage may become more visible after cleaning, particularly where dirt or soiling previously masked the condition of the fibres or fabric.
4.4 The Company reserves the right to refuse to treat any area or item where it reasonably believes that cleaning may cause damage or is unsuitable for treatment. In such cases, the Company will explain the reasons to the Customer.
4.5 Estimated drying times given by the Company are approximate and can vary depending on ventilation, heating, humidity, fibre type, and level of soiling. The Customer is responsible for allowing adequate drying time before placing furniture back or walking on the cleaned surfaces.
5. Pricing and Payment Terms
5.1 Prices are generally quoted per room, per area, per item, or on a fixed-fee basis, as specified in the booking confirmation. Any additional work requested on site that was not included in the initial quotation may incur extra charges.
5.2 Unless otherwise stated, all prices are quoted in pounds sterling and are inclusive or exclusive of applicable taxes as specified by the Company at the time of booking.
5.3 The Company reserves the right to adjust its prices from time to time. Price changes will not affect confirmed bookings that have already been accepted by the Company, unless the scope of work has changed.
5.4 Payment is due in accordance with the payment terms communicated at the time of booking. The Company may require payment on completion of the service or in advance, or may issue an invoice with a specified payment deadline.
5.5 The Company accepts various forms of payment as made available from time to time. The Customer is responsible for ensuring that full payment is made by the due date.
5.6 Where payment is not made on time, the Company may charge interest or late payment fees in accordance with applicable law and may suspend or cancel any further services until accounts are settled.
6. Cancellations, Rescheduling, and No-Show
6.1 The Customer may cancel or request to reschedule a booking by giving notice to the Company. Specific cancellation or rescheduling terms, including any cut-off times and charges, will be communicated at the time of booking.
6.2 The Company generally requires a minimum notice period for cancellations or rescheduling. Where insufficient notice is given, a cancellation fee or partial charge may apply to cover allocated time, administration, and any preparatory costs.
6.3 If the Customer is not present and access to the Premises cannot be gained at the agreed time, or if the Company is otherwise unable to perform the Services due to circumstances within the Customer's control, this may be treated as a late cancellation or no-show and may incur charges.
6.4 The Company will make reasonable efforts to attend at the agreed time but reserves the right to adjust appointment times or dates where necessary due to factors such as traffic, weather, staff sickness, or other operational reasons. In such cases, the Company will seek to provide as much notice as reasonably possible and offer an alternative appointment.
6.5 Where the Company cancels a booking without offering a suitable alternative, and where the Customer has already made payment for that booking, the Company will refund the relevant amount paid for the cancelled service.
7. Customer Satisfaction and Complaints
7.1 The Company aims to deliver a high standard of service. If the Customer is not satisfied with any aspect of the service, they should notify the Company as soon as reasonably possible, ideally within 24 hours of completion of the work.
7.2 Where the complaint is justified and directly related to the quality of the cleaning provided, the Company may offer to re-attend and rectify the issue, or agree another form of resolution at its discretion.
7.3 The Company is not obliged to offer remedial work or compensation where the complaint relates to pre-existing damage, wear, permanent stains, or issues outside the Company's control, or where recommended aftercare instructions have not been followed.
8. Liability and Limitations
8.1 Nothing in these Terms and Conditions shall limit or exclude the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
8.2 Subject to the above, the Company's liability for any loss or damage arising out of or in connection with the provision of the Services shall, in all circumstances, be limited to the value of the specific service in question or the amount actually paid by the Customer for that service.
8.3 The Company will not be responsible for any indirect, consequential, or purely economic losses, including but not limited to loss of profit, loss of business, loss of data, or loss of opportunity.
8.4 The Customer is responsible for ensuring that any fragile, valuable, or irreplaceable items are removed from the areas being cleaned. The Company will not be liable for damage to such items where reasonable care has been taken.
8.5 The Company is not liable for any wear, fading, shrinkage, loosened seams, or deterioration that may become apparent during or after cleaning and that results from the inherent condition, age, or previous treatment of the carpet, rug, or upholstery.
8.6 The Customer agrees that any claim arising from or in connection with the Services must be notified to the Company within a reasonable time, and in any event no later than 30 days after the date on which the relevant service was provided.
9. Health, Safety, and Environmental Compliance
9.1 The Company will use cleaning solutions and methods that are appropriate for professional cleaning of carpets and upholstery, and will take reasonable care to protect the health and safety of its staff, the Customer, and other occupants of the Premises.
9.2 Safety data and instructions may be provided in relation to certain products or treatments. The Customer is responsible for following any advice or guidance given, including keeping treated areas well ventilated and preventing access to damp or recently treated surfaces where advised.
9.3 The Company will comply with applicable health, safety, and environmental regulations in the performance of the Services and in the handling, transportation, and disposal of waste generated by its activities.
10. Waste Regulations and Disposal
10.1 The Company will handle any waste generated as a result of its cleaning activities in accordance with relevant waste regulations and good environmental practice.
10.2 Where waste such as dirt, debris, used consumables, or empty containers arises from the provision of the Services, the Company will dispose of such waste responsibly, using appropriate waste streams and authorised facilities where required.
10.3 The Customer is responsible for any household or commercial waste already present at the Premises that is not directly created by the Company's work. The Company does not operate as a general waste collection service and will not remove bulk waste, furniture, or other items unless specifically agreed as part of a separate arrangement.
10.4 Where the Customer requests disposal of particular items or materials, the Company may, at its discretion, agree to assist and may charge an additional fee to cover handling, transportation, and disposal costs. Any such arrangements will be subject to applicable waste handling requirements.
11. Insurance
11.1 The Company maintains appropriate insurance cover in connection with its business activities, including public liability insurance, to the extent required by law and its internal policies.
11.2 Evidence of insurance may be provided to the Customer upon reasonable request. Any claim that may fall under such insurance must be reported to the Company without delay so that it can be properly investigated.
12. Data Protection and Privacy
12.1 The Company will collect and process personal data provided by the Customer for the purposes of managing bookings, delivering Services, processing payments, and communicating with the Customer.
12.2 The Company will take reasonable steps to protect personal data and will not sell or disclose such data to third parties except where necessary for the provision of Services, for payment processing, or where required by law.
12.3 By placing a booking, the Customer consents to the use of their personal data for these purposes. Further information on data handling practices may be provided separately by the Company.
13. Amendments to Terms and Conditions
13.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or its operational requirements.
13.2 The version of the Terms and Conditions in force at the time of the Customer's booking will apply to that booking. The latest version will normally be made available by the Company through its usual communication channels.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15. General Provisions
15.1 If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be interpreted in a way that most closely reflects the original intention, or if necessary shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
15.3 The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the delivery of the Services.
15.4 These Terms and Conditions, together with any written booking confirmation or written variations agreed between the parties, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions or understandings.